Download codes are sent with your order confirmation email to the email address your order was placed from once your PayPal payment has been confirmed. Payment confirmation is a manual process, therefore if you’ve placed your order outside of regular business hours your email may not be sent for several hours. In most cases your email and code will be sent shortly after you’ve placed your order. If you are unable to find your email please check your junk folder before contacting us. If your email is still missing please contact us here with your order number and date of purchase.

We host all of our digital downloads on our Bandcamp site. If you've received a code simply log onto our site at: peerecords.bandcamp.com/yum and enter your code.

Yes. We accept all payments via PayPal, which enables you to use a credit or Visa gift card.

If the item you ordered is faulty, please contact us and let us know what the problem is so we can resolve it.
If the product was damaged in transit then please contact us. Due to the many variables encountered with local and international freight contractors, Pee Records cannot be held liable for packages that are lost or damaged in transit. We can however make a claim with Australia Post for compensation. Read more here
If it is an item of clothing and you've already worn it and decided you no longer want it or want to exchange it for another colour/size, we're unable to accept the product back in this case due to implementing hygiene and COVID safe practices.

Our Pee Records Gift Cards have no end date, meaning you can take as long as you like choosing what to spend your credit on!

Postage is calculated on weight and your delivery address postcode using Australia Post’s current postage rates with the WooCommerce Australian Post Pro Shipping Method app. The app integrates with Australia Post using their API, calculating the shipping cost  for your order.

We agree! Direct your frustration towards Australia Post though, not us. We use the Australia Post app on our webstore to calculate shipping costs, so we only charge what they charge us and in some cases we lose money on the added costs of packaging and labeling. Sometimes however the AusPost app over-calculates charges, especially on large or bulk orders. If you’d like us to check or verify a shipping quote please contact us and we’ll take a look at it! Remember though, Australia Post’s last CEO gifted $3000 Cartier watches to senior, highly paid employees… so there’s that.

⚠️ COVID-19 SHIPPING INFO UPDATE ⚠️
Australia Post has suspended its “Economy Air” international delivery service for parcels to most countries, meaning we are unable to ship via International Economy parcel and letter post. The cheapest shipping option currently available is International Standard Parcel Post which includes a tracking number and email notification. We apologise for the inconvenience and hope to have cheaper shipping options available again in the near future.

All foreign orders are shipped via Australia Post’s Air Mail service and calculated using Australia Post’s current international postage rates – NOTE: Economy Air Mail DOES NOT include a tracking number. Please contact us if you require an “International Tracking” option which is Standard and Express Air and more expensive. Delivery times for International orders can vary depending on customs and is not guaranteed by a specific date, generally we advise allowing up to 2-3 weeks for international shipping to arrive. Once the goods arrive in your country, Australia Post might require local contractors for on-forwarding and they are then relying on them to operate efficiently and without error. Due to the many variables encountered with international freight contractors, Pee Records cannot be held liable for international consignments that are lost or damaged in transit.

Nah, our roster is full and we’re no longer receiving unsolicited demos. All the best for your release though!

Bandcamp charge us 10-15% on all sales plus a PayPal fee, whereas we have no hosting fees when you purchase directly from us. So shop here with us and save a buck :)

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